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8 Things We Do Better!

Why Us?

Our Differential - 8 Things We Do Better!

1. Faster Response Times
We ensure that during business hours your phone call will either be answered immediately or returned within 60 minutes. This is achieved through a dedicated helpdesk system.

2. Reliable
We have been providing reliable IT services to our clients since 1999. 98% of our clients comes from word of mouth and so our reliability speaks for itself. We will never leave your IT network and most importantly you in a lurch. That is a promise.

3. No Geek Speak
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel uncomfortable because you don’t understand their “geek speak”.

4. Satisfaction Guarantee
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy.

5. No Unexpected Surprises
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

6. Projects Completed On Budget
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON BUDGET with no excuses.

7. Accurate Billing
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

8. Never More Than You Need.
We understand that IT budgets are tight for our clients, which is why we never recommend "bleeding edge" technologies. We will research your requirements, develop a system that will meet your current and future needs, and make sure you get the most "bang for your buck" from every project we implement.

Client Testimonials

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We have found Biz-eNet's personnel to be extremely helpful and generous with their time and advice. They have undertaken all activities requested of them in a timely , effective and cost-efficient manner, demonstrating excellent technical and trouble-shooting knowledge and providing valuable and timely feedback and advice to ensure our school's resources are operating at the highest possible efficiency.

We unhesitatingly recommend their services to any potential clients and would be more than willing to verbally acknowledge this."

Business Manager , Koonung Secondary College

 

"I would like to say a big thankyou to Biz-eNet for all IT supports that you and your staff have been providing to CHL. I have appreciated all professional and hard work Biz-eNet has done to keep CHL IT systems being more productive, more efficient, strong, reliable, and stable throughout couple of years now.

I would also like to express our warm gratefulness to Biz-eNet for being the most reliable IT support firm that we have had any business relationship with so far. I am looking forward to keeping up this good relationship for many years to come."

IT Manager, Community Housing Limited

 

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